FAQ

We will send an order confirmation as soon as your order has been processed in our webshop.

Please also check your spam/junk mail.

If you do not receive an order confirmation immediately after your purchase, it may be due to an error in the email address you entered. Please contact us at: support@nordicliberty.dk

We will dispatch your order within 1-3 business days. Once your order has been dispatched, you will receive an email with tracking information. You will receive both an email and an SMS when the parcel is delivered to the parcel shop.

Nordic Liberty ships to all of EU.

All orders are shipped from Denmark, and we deliver to most European countries via our collaborating shipping partners.

Delivery time
Denmark: 1–3 business days
Other EU countries: typically 3–7 business days

Once your order has been dispatched, you will receive a tracking link by email, allowing you to follow the package all the way to its destination.

Yes – if you wish to order larger quantities for, for example, a stable, club, company or similar, you are very welcome to contact us. Write to us via the contact form – and we will find the right solution together.

You can return your item via our Returns Portal. You have a 30-day right of withdrawal from the day you receive the item. The item must be returned in its original condition.

Return costs are paid by the customer.

Go to our returns portal here: https://return.shipmondo.com/nordicliberty
Use the correct order number and the same email address as used when placing the order.

Note: You cannot cancel by refusing to accept the package. Unclaimed packages will be credited minus a handling fee of DKK 60.

We do not offer exchanges. Please return your item and place a new order.

Sale items can only be reordered at the same price if the offer is still valid.

Once we receive your return package, it will be processed as quickly as possible. Within 10 business days at the latest.

The refund will be issued using the same payment method you used for the original transaction. You will receive an email thereafter.

The money will then be visible in your account within 2-7 business days.

Nordic Liberty produces in smaller batches to ensure quality. This means that selected products and new collections can be secured through pre-order.

Our newsletter subscribers and community members always get a head start when we launch new products. Sign up if you want to secure your opportunity.

A pre-order means you order a product that is not yet in stock but is expected to be delivered at a later date.

This way, you secure the product before it sells out.

Sign up for our newsletter if you want to get a head start.

The expected delivery time is always stated on the product page. This time is an estimate and may change.

If your order contains both in-stock items and pre-orders, the order will be shipped together once the pre-ordered item is in stock. If you wish to receive in-stock items sooner, we recommend ordering them separately.

Read more: Pre-orders

HALTER 1.0 is available in COB, FULL, and X-FULL.
HALTER 2.0 is available in PONY, COB, and FULL.

The sizes follow standard measurements, so you can choose the size your horse normally wears.

The halters have good adjustment options on both sides of the poll strap for an optimal fit.

If you are unsure, you can read more and see our size chart here: Sizes and Guides

See our selection of horse halters here: Halters

The safety breakpoints in the HALTER series are designed to release under strong pull (approx. 100-160 kg depending on size). This reduces the risk of injury if the horse gets stuck.

There are 4 breakpoints on each headcollar. If they are triggered, the straps can be replaced, allowing you to extend the product's lifespan.

The headcollar is developed for daily use in the stable, box, trailer, and paddock.

See guide for strap replacement HERE

See our safety headcollars here: Headcollars

The HALTER 1.0 headcollar is not recommended when using hay nets.

Yes - the halters are designed for general halter play.

The safety break points are only triggered by high loads (approx. 100-160 kg), so they do not affect normal use.

No – the HALTER 2.0 is a lightweight halter and typically weighs only approx. 270–390 grams depending on the size.

The materials are chosen to provide high comfort without compromising strength. The foam core in the straps does not absorb water, so the halter remains lightweight in all types of weather.

See our lightweight halters here: Halter

Ja, vi laver gerne større aftaler på Hay Bags til blandt andet store stalde, rideskoler og lignende. Kontakt os for at høre mere om muligheder, priser og mængder – så finder vi en løsning, der passer til jeres behov.

XL HAY BAG hay nets typically hold approx. 8–9 kg of hay or 11–13 kg of wrapped hay.

Standard HAY BAG hay nets typically hold approx. 4–5 kg of hay or 6–8 kg of wrapped hay.

The precise amount may vary depending on the fill level and moisture content of the forage.

What does 20 kg carrying capacity mean?

This is the maximum weight the straps are designed to carry. It is not an indication of how much forage can fit into the hay net itself.

See our selection of hay nets for horses.

A hay bag is a practical solution for storing and feeding hay or haylage in the daily stable routine. It helps keep the forage together, ensures easy preparation, reduces waste, and makes it easier to handle both in the stable and during transport.

A hay bag makes the daily stable routine easier and more efficient. It keeps roughage together, reduces waste, and makes it quick to refill and handle in everyday life.

Our hay bags are designed so that the roughage can breathe and ventilate, which is important for maintaining quality. They can be easily rinsed as needed and are practical for daily use.

With an integrated writing field, you can keep track of your hay bags in the stable, and the functional design ensures quick and easy refilling as well as long durability.

See our selection here: hay bags for horses

The choice of hay bag depends on needs, size, and use. For daily use in the stable, a durable hay bag that can hold the amount of forage your horse is fed is recommended.

Our XL hay bags typically hold 8–13 kg of forage, while standard sizes are around 4–8 kg. A larger hay bag is ideal for longer periods or fewer refills, while a smaller model is easy to handle in daily use and transport.

The most important thing is to choose a hay bag that suits your daily routine and ensures easy handling.

You can see our different models here: hay bags for horses.